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Customer survey

In order to improve our products and services constantly and to be able to meet your requirements, we kindly ask you to take few minutes and fill out following questionnaire.

For your honest evaluation we thank you in advance quite ordially.


Company:
Name:
City / ZIP:
Email:



1.
Company presentation


1.1. In general, do You like Woerner's presentation ?





2.
Design of Woerner homepage and WOERNER catalogues

2.1Do You like the design of the homepage and the catalogues ?



2.2Clarity of homepage ?



2.3Comprehensibility of catalogues ?



2.4What could be improved in Your opinion ?




3.
Products
What do You think about our products with regard to...

3.1the price ?



3.2the quality ?



Which reasons were decisive for Your indications ?



3.3Consulting ?



3.4Delivery period ?



3.5Packing ?



Do You have any suggestions fpr improvement on points 3.3.-3.5 ?





3.6
Repairing / Complaints
Delivery period



Price





3.7
Competitors

How do You judge our position in comparison to our competitors' with regard to...

3.7.1the price ?



3.7.2the quality ?



3.7.3the delivery period ?



3.7.4the service ?





4.
Are You satisfied with the work of our sales department ?

4.1Sales department

4.1.1Support



4.1.2Consulting



4.1.3Service



4.1.4Informationflow




4.2.5Do You have any suggestions for improvement on point 4 ?

What could be optimized in Your opinion ?




Thank You