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Customer survey

In order to improve our products and services constantly and to be able to meet your requirements, we kindly ask you to take few minutes and fill out following questionnaire.

For your honest evaluation we thank you in advance quite ordially.


Company:
Name:
City / ZIP:
Email:



1.
Company presentation


1.1. In general, do You like Woerner's presentation ?

Yes No



2.
Design of Woerner homepage and WOERNER catalogues

2.1Do You like the design of the homepage and the catalogues ?

Very good Good Satisfactory Bad

2.2Clarity of homepage ?

Very good Good Satisfactory Bad

2.3Comprehensibility of catalogues ?

Very good Good Satisfactory Bad

2.4What could be improved in Your opinion ?




3.
Products
What do You think about our products with regard to...

3.1the price ?

Very good Good Satisfactory Bad

3.2the quality ?

Very good Good Satisfactory Bad

Which reasons were decisive for Your indications ?



3.3Consulting ?

Very good Good Satisfactory Bad

3.4Delivery period ?

Very good Good Satisfactory Bad

3.5Packing ?

Very good Good Satisfactory Bad

Do You have any suggestions fpr improvement on points 3.3.-3.5 ?





3.6
Repairing / Complaints
Delivery period

Very good Good Satisfactory Bad

Price

Very good Good Satisfactory Bad



3.7
Competitors

How do You judge our position in comparison to our competitors' with regard to...

3.7.1the price ?

Better Unchanging Worse

3.7.2the quality ?

Better Unchanging Worse

3.7.3the delivery period ?

Better Unchanging Worse

3.7.4the service ?

Better Unchanging Worse



4.
Are You satisfied with the work of our sales department ?

4.1Sales department

4.1.1Support

Very good Good Satisfactory Bad

4.1.2Consulting

Very good Good Satisfactory Bad

4.1.3Service

Very good Good Satisfactory Bad

4.1.4Informationflow

Very good Good Satisfactory Bad


4.2.5Do You have any suggestions for improvement on point 4 ?

What could be optimized in Your opinion ?




Thank You